|
How to Listen Effectively, or Affectively
Joyce Ramay
July 6, 2008
When our
Summer coordinators set up the topics for our programs, they were guided
by the Gallop poll that indicated the three most important things that
people want to hear about at church are developing their spirituality,
Interpersonal skills and helping others.
Our June
sermons addressed spirituality.
In July,
we will focus on relationships.
Some
people regard this as a simple matter of social communication.
Yet, at
their highest levels, good relationships are the foundation for and the
culmination of genuine spirituality.
Some view
spirituality as only a personal relationship with God, or the Source of
all Being. They go off to the mountaintop, the wilderness, or the
monastery, to pray and contemplate.
We in the
west have been more influenced by Jesus, who said that we should love
God, and our neighbors as ourselves.
That
directs us to three loving relationships - With God or the universe,
with our neighbors and with our selves.
In
America, we have just celebrated Independence Day on July 4th.
Here we
have a pride in our history of independence and individuality.
But at
times we have embraced these traits to such an extent that we have
become isolated and alienated.
So today
I want to stress the need for an Interdependence Day, a day when we
celebrate the joy of connecting, through listening.
The topic
assigned to me was how to listen effectively. Effective listening is
good.
The word
“effective” stresses the actual production of, or the power to produce,
a decided or desired effect.
But I
believe it is just as important to listen affectively.
The word
“affective” refers to feelings or emotions.
I would
suggest that when you concentrate on listening effectively you are
probably more interested in getting your own desired results.
When you
listen affectively, you are providing an environment in which others can
freely express themselves in a non-judgmental atmosphere of safety and
friendship.
How
often do we express or hear some of the following statements?
You never
listen to me!
You don’t
even hear the sound I make!
We just
don’t communicate.
Hello –
I’m another person in the room.
Is
anybody out there? Am I all alone here?
Every day
we see people with severe feelings of alienation, rejection, loneliness
– surrounded by other people who are all wrapped up in themselves, in
their own self-absorbed cocoons.
I
remember attending a party of the Jet set crowd in Paris – Duke and
Duchess of Windsor, Liza Minnelli, Donovan, Brigitte Bardot – They were
all posing, hardly any of them listened to the other. I commented to my
husband, “Nobody here is making connection with anyone else. They are
like puppets, putting on a show, and then they will go back home to
their boxes.” It was a weird experience.
So what
do we do?
We
pray to God or see a psychotherapist – Maybe He/Maybe She will
listen to me. Please take care of me. Please help me. Please listen to
me!
Listening
One of
our most basic human needs is to be understood and accepted.
Listening
is one of the important ways that we give nurture to another
person. When we nurture each other, we both can grow and develop.
Even
plants grow better when they are touched and cared for affectionately.
In the
City of Angels movie, the angel Nicolas Cage just looks lovingly at
Meg Ryan. She later asks her fiancée to “Look at me”. He is confused,
looks at her briefly and then wants to go. She says, “Really look at
me.”
How often
are we so busy doing things that we don’t actually see each other, or
listen to each other?
What
message is the other person receiving from you when he speaks to you?
You are there, but your mind is elsewhere
You are there, but you are impatiently waiting to speak
You are jumping to conclusions without hearing everything
You are judging and criticizing him with your expressions
You are looking over her shoulder to see someone more important
You are impatient and want to leave
Being
There, Listening - requires Mindful Presence –Focus of Attention
Be where
you are! Appreciate the moment, the Here and the Now.
Be with
the person you are with. Enjoy those present!
When you
enter a room, appreciate the ones who are there.
Don’t
make a big fuss about the ones who aren’t there – especially with
children. They think you care more about the one who is absent than
about them.
Listening is more than hearing.
Hearing
involves registering the sound waves that strike our eardrums and the
subsequent transmission to the brain. But, we don’t only listen with our
Ears.
Listening
is when we activate ourselves totally by paying attention
So how
do we really absorb the totality of a message?
There
are various forms of listening.
We must
listen with our Senses, our Minds, our Hearts, and our Souls.
Listen
with our Senses -
We
collect multiple forms of sensory data by being receptive and alert
Our ears hear the sound waves
Our touch feels the tension, the sweaty palms, or the caressing hands
Our noses smell the fear or anxiety, or detect pheromones of love
Our eyes see the expressions and body movement
Body
Language
It’s
important to use your Eyes in listening. And to make contact with
their eyes. See what people are doing with their bodies, their mouths,
their eyes, their hands. What is their attitude? What is their mood?
What is their emotional state?
Some
people say that only 10% of our communication is done with words.
30% is
done with other sounds, and 60% is done through Body Language.
This is
why it is so much better to talk in person.
Whenever
possible, use the phone to make an appointment to meet in person.
Listen
with our minds – Knowledge
This is
the Age of Reason kind of listening. The Effective Listening.
We Filter and select the incoming information
We Process the data - Organize, identify, classify,
analyze
We React by gathering more information
Listen
with your heart – Feeling
This is
the Age of Romance kind of listening. The Affective Listening
You use emotional sensitivity to the Other
You discover the motivation and intent
You translate what has been said into underlying emotions
You react with Compassion and Empathy
Listen
with your Spirit or Soul – Intuition, Understanding
This is
the Soul Mate kind of listening.
What’s it all about? What’s the big picture here?
What’s the meaning and purpose?
You find the significance of your relationship
You thrill over the opportunity for mutual growth
You experience an oceanic feeling of connection or communion
You deeply recognize the Other as a part of the Divine
You experience a reverent sense of the sacred
Usually
we listen to others based upon our own life history and
worldviews.
When we
get to know others better, we can learn to filter their messages using
knowledge of their life experiences and meanings.
That is
when we truly begin to understand!
Multicultural Listening
While
traveling in other countries, and living in Pakistan, I realized that
you don’t have to speak the language to “listen”
You can
observe people’s faces, body language, needs, etc
You don’t
need words to show attention, compassion, concern, warmth, affection
Always
try to Identify the Speaker’s Language: The inner condition.
There are
many languages, and we are not speaking of Chinese or French here.
Language of Fear or Hope
Language of Hate or Love
Language of Anxiety or Trust
Language of Arrogance or Humility
Language of Deceit or Sincerity
Language of Confusion or Clarity
Language of Uncertainty or Confidence
This
really matters in our relationships. It also matters when we listen to
our leaders and politicians. What are they projecting? What are they
feeling inside?
Remember,
you don’t have to listen to everyone and everything.
You can
refuse to listen to Offensive Comments.
You don’t
have to stay in a conversation that is rude, hostile or abusive.
You are
not obligated to participate in conversations of character
assassination.
You have
the right and sometimes the duty to leave.
How do
you react to questions?
Many
times it is best to answer a question with a question – to get a
speaker to express himself more. When people ask a question or ask for
advice, they may not really want you to give an answer or advice. They
may want you to answer them with a question that permits them to explain
themselves more fully, so that they can find their own answers.
Look for
the speaker’s intent or motivation.
How do
you like my dress? (She does not mean how do you Not like my dress).
She seeks
affirmation and confirmation of her own value, not the dress.
She is
seeking reassurance.
If you
feel uncomfortable with polite white lies, you can learn to be
diplomatic. You can use ambiguous adjectives like fantastic,
incredible.
Listen
with a tender touch.
Listen
with a smile, a nod, a gesture – your own body language.
Listen by
being a mirror - reflecting back their messages. Listen by
restating what has been said, as you understand it. Get more
clarification.
Transactional Analysis deals with our roles in communication –.
We
operate on various levels, sometimes from our Inner Child, sometimes
from the Parent within, and sometimes as an Adult.
So try to
understand the speaker’s role, and also your own in any conversation.
Who is talking? Who is listening?
Is it the
Inner Child – Playful, spoiled, impulsive, curious, vulnerable,
dependent
The
Parent – Nurturing, or Scolding. Protective or Authoritarian.
Condescending. Or the Adult – Mature, democratic, responsible,
respectful attitude
Our
listening Filters:
When we
listen, we filter the message using our own experience, values
and personality types.
American Idol and Listening
Do you
often wonder if the judges are listening to the same singers?
They are,
only they listen differently, based on their own personality types.
There are
four personality types of people there.
They hear
and see things with their own perception grids and values.
Part of
the success of American Idol is that there is a listener there for
all of us. There is someone who sees and hears things the way we do.
1)
Intellectual Analytical – Engineers, Accountants, Composers
Randy
Jackson– Analytical, thoughtful and technical
He has a
vast repertoire of musical knowledge. Compares and contrasts.
That was
a little pitchy, the rhythm was off, it reminded me of Whitney Huston.
That was
an excellent interpretation. I like the way you made it your own.
2)
Social Emotional Person – Human Resource, Social Worker
Paula
Abdul – Kind. Often in tears, moving with the music, generous smile
I loved
the feeling you expressed. I know you were out of your comfort zone, but
I appreciated the way you tried to do something new.
I know
how hard it is to be up there. You’re looking absolutely beautiful
tonight.
More
forgiving of musical errors than Randy.
3)
Bulldozer Administrator – CEO’s, Generals, Entrepreneurs
Simon –
Blunt, forceful, businessman.
That was
very professional, and we could make a recording of that. (Hiring)
Well, I
don’t know if you will be with us next week. (Firing)
That was
awful. Your dress was terrible, your hairdo is weird.
Personality is important in this business (more than musical competence)
Also
Simon gets embarrassed by too much expression of feeling.
4)
Have a good time Party Person– Salesmen, party organizers, MC’s
Ryan
Seacrest – Polite, well groomed MC
Hey,
everybody. Wasn’t that great?
Good job!
The audience enjoyed it.
Let’s get
on with the show!
Which one
are you? Which one is the speaker you are hearing?
Evaluate yourself
Are you
easy to talk to – open, receptive, thoughtful
Do you
pay attention – or look elsewhere, think of other things
Do you
analyze and judge everyone and everything?
Are you
so focused on the task, the to-do list, that you forget the person?
Are you
concerned with the other person, or just want to do something fun.
Do you
try to understand – you don’t have to agree, though
Do you
have empathy and compassion when you listen?
Benefits of being a good listener
Listening
with our ears, our senses
We can appreciate the sounds and beauty of nature
We can truly absorb the message of Music
We can be uplifted by the laughter and joy of others
Listening
with our minds
We can learn new things, gain useful information
We can discover new ideas and ways of seeing the world
We can expand our horizons and understanding
Listening
with our hearts
We can develop meaningful relationships with others
We can form loving relationships
We can share feelings, develop empathy and compassion
Listening
with our souls
We can expand our connectedness with all that is
We can develop a sense of the sacred
We can experience communion with the Source of our being
Listening to Others is like taking a Trip Outside Yourself
Think of it as a vacation from your own problems, worries and concerns
Think of it as a voyage of discovery, an adventurous experience
Think of it as a loving encounter with a unique person
Think of it as a chance for the intimacy of friendship that enriches our
lives
Think of it as your opportunity to be truly connected to life and to
love.
May love
and peace be upon you! |